Some iPhone XS & iPhone XS Max's are not charging automatically while phone is idle

Oh noes.

Nyi Nyi Thet | September 30, 2018, 12:11 PM

Here are the two new flagship Apple iPhones.

Image from Apple

However, issues with the iPhone XS and XS Max's charging have already been reported.

Some phones wouldn't charge when the plug is inserted while the phone is idle.

By idle, specifically when the phone is locked.

As such.

screenshot from unbox therapy

Here are some disgruntled Apple users.

Screenshot from Apple Reddit

According to 9to5Mac, the symptoms for the non-charging covers quite a range of issues.

Some devices do not charge until the screen is woken up, either by tapping the screen or using Raise to Wake. Some others do not charge until the device is awake and the cable is unplugged and plugged back in.

An interesting point to note is that some iPhone X users who upgraded to iOS 12 have reported the same issues as well.

Here's a YouTube video by Unbox Therapy showcasing the issue.

Here's how a phone should normally charge.

Gif from Unbox Therapy

Here's the issue facing iPhone XS Max users.

The problem with this is some people might think the phone is charging, and wake up to a very uncharged phone.

The issue is, however, rectified by just getting it out of idle mode.

But, some slightly more problematic issues might arise as well.

For example, not being able to unlock the phone, while the charging cable is inside.

Gif from Unbox Therapy

[related_story]

Interestingly wireless charging seems to be working fine for all new units, so it appears to be a cable charging problem.

Luckily, this seems to be primarily a software issue, judging by how some iPhone X's are affected by it as well, and hopefully a new patch will fix this bug.

Image collated form Unbox Therapy

 

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