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The Western Co. issues apology statement, appoints social media agency, promptly hides post from its Facebook page

But don't worry, here it is in all its glory.

Jeanette Tan | November 8, 2016 @ 11:49 am

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If you happened to be online on Monday, you might have heard of an establishment called The Western Co., and perhaps also of the way it mishandles customer feedback (using a cocktail of sarcastic replies, deleting comments and banning users, and even posting statuses insulting them).

Around 10.20pm Monday, the now-embattled business owners took to their otherwise-silent Facebook page (apart from actively deleting comments and banning users from posting comments) to say the following:

Screenshot from The Western Co. Facebook page
Screenshot from The Western Co. Facebook page

If you were to visit their Facebook page now, though, you will not be able to find this post. It’s been hidden.

But fear not, click here to see it — until they delete it, that is.

At least one person seems to have realised this:

Screenshot from The Western Co.'s Facebook page
Screenshot from The Western Co.’s Facebook page

While others turned on the curiousness of their apology:

Screenshot from The Western Co.'s Facebook page
Screenshot from The Western Co.’s Facebook page
Screenshot from The Western Co.'s Facebook page
Screenshot from The Western Co.’s Facebook page

We think this comment sums the problem up quite eloquently:

Screenshot from The Western Co.'s Facebook page
Screenshot from The Western Co.’s Facebook page

Meanwhile, the number of comments and people that have been deleted and who have been banned from the company’s page has resulted in people finding and befriending one another:

Screenshot from Andy Wong's Facebook page
Screenshot from Andy Wong’s Facebook page

 

All we can say is, the social media agency has their work cut out for them.

Read more about The Western Co’s antics:

The Western Co. owner comes out with her side of story, alleges customer was rude throughout

Looks like The Western Co. is latest S’pore eatery on its way to social media destruction

 

Top image from The Western Co.’s hidden Facebook status and Andy Wong’s Facebook page.

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About Jeanette Tan

Jeanette takes pride in her ability to sing the complete lyrics to "Hakuna Matata" and a host of other Disney songs. She is also enslaved to Katherine and George, her two cats.

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