The Western Co. issues apology statement, appoints social media agency, promptly hides post from its Facebook page
But don't worry, here it is in all its glory.
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If you happened to be online on Monday, you might have heard of an establishment called The Western Co., and perhaps also of the way it
mishandles customer feedback (using a cocktail of sarcastic replies, deleting comments and banning users, and even posting statuses insulting them).
Around 10.20pm Monday, the now-embattled business owners took to their otherwise-silent Facebook page (apart from actively deleting comments and banning users from posting comments) to say the following:
If you were to visit their Facebook page now, though, you will not be able to find this post. It’s been hidden.
But fear not, click here to see it — until they delete it, that is.
At least one person seems to have realised this:
While others turned on the curiousness of their apology:
We think this comment sums the problem up quite eloquently:
Meanwhile, the number of comments and people that have been deleted and who have been banned from the company’s page has resulted in people finding and befriending one another:
All we can say is, the social media agency has their work cut out for them.
Read more about The Western Co’s antics:
Top image from The Western Co.’s hidden Facebook status and Andy Wong’s Facebook page.