A Singapore Airlines stewardess responded with a Facebook post describing her side of the story after a customer complaint about the stewardess specifically on the Singapore Airlines Facebook page.

Customer complaint

The original customer complaint expressed her "disappointment" on the flight SQ939 on Dec. 25, 2019, from Denpasar, Bali to Singapore, while specifically naming the stewardess.

The customer claimed that the stewardess, Ong, told her that they did not have pillows for the flight.

The customer also claimed that flight attendants did not address flight passengers as "sir" or "madam" while serving them, nor did they wish them "merry Christmas".

The comment was posted on a Facebook post dated Jan. 21.

On the comment thread, Singapore Airlines requested that the passenger write in to give her feedback.

Ong responds in a Facebook post

In response to the customer complaint, Ong took to her personal Facebook account to tell her side of the story.

She said: "This didn't affect me till now cause my name is up there."

Ong said that when the passenger asked for pillows, she told her that she would check even though she knew that "there were no pillows for that flight".

She explained that it is "mandatory" for SIA cabin crew to address passengers as "Sir" and "Madam".

However, contrary to what the passenger said, Ong claimed that the passenger had said: "Ms Ong you are very rude, you shouldn't address us as sir and madam".

Ong also said that the passenger did not look at her or acknowledge her when she had asked her if she wanted a drink.

The passenger also allegedly did not thank Ong for providing her kids with meals.

Facebook post subsequently deleted

The Facebook post by the stewardess has since been deleted, but screen grabs of the post were reported by Asiaone.

Ong said that the post was "generating too much buzz".

She also said that she was "annoyed" that the customer had named her on a public platform,  when "what (she) actually had done as compared to what she state[d] does not tally at all".

SIA aware of the matter

In response to Mothership's queries, SIA said that it is aware of the matter.

The relevant department is also looking into it.

In the meantime, SIA said that it has reached out directly to the customer.

Top photo via Singapore Airlines/FB

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