Sometimes, people take to social media to rant about things that frustrate them.

Like food delivery orders that go undelivered.

Twitter complaint

For one Twitter user in Malaysia, he recently tweeted about a GrabFood order that he had allegedly been charged for even though it was undelivered.

In response, Grab Malaysia promptly got back to him within the hour, apologising for the situation and assuring him that they would do their best to assist with this unfortunate mishap.

In their response, however, they had taken the customer's Twitter name very seriously, addressing him by his Twitter name.

Which just so happens to be "crackhead".

Here's Grab Malaysia's reply:

Crackhead or tiredcroissant?

This immediately led the original Twitter user to ask, "are you calling me a crackhead":

https://twitter.com/tiredcroissant/status/1200722653515894784

Others were also quick to point out the hilarity of the situation.

https://twitter.com/nissazukri/status/1200722454622027777

Dont you mean "grabbed" the chance?

— Vincent Soon (@Vsmh96) December 1, 2019

This is the content I sign up for
I'm still laughing.

— 𝓜𝓡𝓢 (@MeaResea) December 2, 2019

But to be fair, the alternative was to address the user by his Twitter handle.

https://twitter.com/4fyraa/status/1200969483621294080

https://twitter.com/nyebeliiin/status/1201019280344567810

Either way, great service recovery.

Top photo via @tiredcroissant Twitter screenshot & Grab FB

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