March 03, 2019, 12:10 PM 
Update, March 10: Grab has pushed back the launch of the new cancellation policy to March 25. Read more here.
Grab has changed their cancellation policy.
From March 11 onwards, you can cancel your Grab ride within five minutes of getting a driver.
No shows and cancelling after five minutes will of course still be charged accordingly, specifically S$4, and that entire sum will be given to the driver.
This is opposed to the current policy where you will get charged S$5 after the third cancellation in a week.
Another new shift in policy is how you can cancel your booking for free if the driver takes more than five minutes beyond what the original expected time was.
Here are some nifty little graphics to help you understand the changes a bit better.
All cancellation charges will be deducted via GrabPay, or added to your next fare if you're paying by cash.
Top image from BMKP US Twitter
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