Bye bye oBike. Users up in arms trying to get deposit refunds.

Now, who's next?

Fasiha Nazren | June 25, 2018, 02:14 PM

That's it for oBike, folks.

In an announcement on their app, the Singaporean dockless bicycle-sharing system has ceased operations starting today (Jun 25).

Cessation a result of new LTA framework

According to its statement, oBike shared that their demise comes as a result of "difficulties foreseen to be experienced to fulfil the new requirements and guidelines released by Land Transport Authority (LTA)".

This is in reference to the framework implemented by LTA in May that is meant to discourage indiscriminate parking and ensure good bicycle utilisation.

Customers seeking refunds

The sudden withdrawal of oBike left many customers in a limbo to get their refunds for the S$49 deposit, causing many of them to leave the hashtag #RefundMyDeposit on their Facebook page, which now has over 400 enraged comments.

It also seems like some customers have submitted their queries to oBike, but to no avail.

Membership automatically changed to SVIP

And it seems that for some users who didn't request for a refund of the S$49 deposit before the change of terms of service, the deposit allegedly got automatically converted into Super VIP (SVIP) memberships.

via a tip-off

Though, now the incentives may not be as attractive - SVIP members can also use oBike services in other oBike operating countries like Malaysia, Taiwan and France.

Earlier this month, oBike also exited the market in Melbourne.

In the same statement, oBike also shared that oBike users can continue to do so on GrabCycle.

"For users who still wish to use oBike services in Singapore can continue to do so with GrabCycle, which is a partner of oBike."

However, according to the announcement on GrabCycle's app, oBike will no longer be available on their app too.

Oh well.

Read their statement in full:

"oBike is announcing its decision to cease operation in Singapore as a result of difficulties foreseen to be experienced to fulfil the new requirements and guidelines released by Land Transport Authority(LTA) towards dock-less bicycle sharing in Singapore. oBike strongly believes and is committed to provide dock-less bicycle sharing service that would benefit users’ commuting and Singapore’s transportation system, however it is with regret that the new regulation measures do not favour this belief of ours. This decision will not affect oBike’s operation in anyway in countries outside of Singapore.

oBike in Singapore will stop operation from 25th June 2018. All oBike users who currently possess an oBike Super VIP(SVIP) membership will still be able to use oBike services in all other oBike operating countries except for Singapore.

For users who still wish to use oBike services in Singapore can continue to do so with GrabCycle, which is a partner of oBike. Users are advised to contact GrabCycle directly for further enquiries regarding the respective oBike services.

oBike would like to express its sincerest appreciation to more than 1 million users in Singapore that have supported its services and products since oBike’s launch in January 2017.

Top photo screenshot via oBike app