Tale as old as time: Customer has a bad experience, leaves a bad review, restaurant responds, and their spat gets out of control.

Let's walk you through what went down over a recent nasi briyani order.

One-star review

It started on March 29, when a customer named Feli Ng left a one-star review on the Facebook page of Nawab's Briyani:

Someone from Nawab's Briyani responded to that review, with the following comment:

And it continued...

And it ended like this:

[related_story]

Phone records:

But that wasn't the end of it.

Ng posted a link to the review on her own Facebook page with the caption:

"Oh wow! Anyone still want to order?"

But Nawab's Briyani commented on that post itself, as it was made public.

They posted two screenshots, allegedly of the phone records of the exchange they had with Ng.

However in doing so they inadvertently revealed a phone number and address, which we've blocked out. You can see it below:

Nawab's Briyani also said they had a "recording" which they could send, presumably to prove their case.

However, Ng was undaunted and asked them to post it:

Paggro AF

However, no recording was uploaded. It all ended with this paggro exchange:

The feud even spilled out elsewhere, as seen by Ng's April 1 comment on this other review on Nawab Briyani's Facebook page:

To sum it all up:

• In our brave new digital world, bad public reviews are inevitable when running a business.
• Washing dirty linen in public like this just makes everyone look bad.
• Ordering nasi briyani on the same evening that you have a flight to catch might not be the wisest of ideas.

Maybe she should have grabbed a sandwich at the airport instead.

Top image adapted from Nawab's Briyani Facebook page

Practical knowledge for everyone:

? Media freelancers in S'pore ought to be paid within 45 days of submitting their invoices