Elderly pump attendant won’t have to bear cost of fuel from BMW driver who paid S$10: Caltex S’pore

They're also investigating the case.

By Jeanette Tan | April 15, 2018

Chances are, you’ve already heard about the BMW driver who refused to pay more than S$10 for fuel he topped up at a Caltex station in Tampines.

Elderly Caltex pump attendant agreed to bear S$125 bill as BMW driver said he asked for S$10 of fuel

It’s gotten so big now that Caltex Singapore has responded to the first lady (Kelly Yeo)’s complaint, both on her Facebook post on their page, as well as in a separate post on its own Facebook page.

In summary, they shared the following details:

– They will not be charging the elderly pump attendant any money for the “extra” fuel that the BMW driver refused to pay for.

– Caltex Tampines’s station manager, together with Caltex’s management team, are investigating the incident.

They also called on Singaporeans to refrain from attacking the BMW driver further, as they are “already looking into resolving this”.

You can read their statement in full here:

“Good afternoon Singapore, we are heartened by the solidarity and care shown towards our team at Caltex Tampines. Thank you for the kindness and concern.

We want to assure the community that our Caltex attendant did not bear any financial obligation from the events that occurred on April 14.

Do be assured that our station manager, together with the management team are looking into this issue now and an investigation is ongoing. For any enquiries on this issue, do get in touch with us via PM and we’ll get back to you.

We do encourage everyone to refrain from any personal or group responses towards the driver or those involved as our team is already looking into resolving this.

Thank you for your support.”

S’poreans respond in support

Caltex’s response was received with praise and support from many Singaporeans who are following the story:

Screenshot from Caltex S’pore’s Facebook post

There were others who endorsed the professionalism of the pump attendants:

Screenshot from Caltex S’pore’s Facebook post
Screenshot from Caltex S’pore’s Facebook post

But, of course, there were others who are hoping for this to be escalated to the authorities, especially if a case of cheating is established:

Screenshot from Caltex S’pore’s Facebook post
Screenshot from Caltex S’pore’s Facebook post

The good news is, a visitor to the station told Mothership the uncle involved in the saga is happy and well, and also happens to be on duty at the kiosk on Sunday (April 15).

We’ll bring you more developments to this story as we receive them, and have enquired with Caltex’s representatives for more details on their investigation.

Top photo adapted via Kelly Yeo’s Facebook post


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About Jeanette Tan

Jeanette takes pride in her ability to sing the complete lyrics to Hakuna Matata and a host of other Disney songs. She holds out hope to someday be talent-spotted to do voice-overs for documentaries, lifts and automated telephone answering systems.

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