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Another ceramic pot from FairPrice’s Winnie the Pooh collection recently broke into two.

According to Facebook user Tamz Loh, who posted to Complaint Singapore, she had been using the ceramic pot "as usual" to boil soup, when it unexpectedly fell apart.

The unfortunate incident took place on Oct. 26 afternoon.

"Weird noises"

Speaking to Mothership, Loh recounted how the incident had happened.

She shared that she had been using the pot to boil soup, and was in the living room when she heard "weird noises" coming from the kitchen.

She then went back to the kitchen, only to find the pot split in half with hot soup spattered all over her stove and kitchen floor.

Loh shared that it was "really lucky" her 10-month-old son had not been home at the time of the incident.

She added: "He usually likes to crawl around, and especially loves hanging around the oven area which is directly below the stove."

Pot cost her a few hundred dollars

According to Loh, she was also "extremely upset" as the pot had not come cheap.

Like for another user, Loh had redeemed the ceramic pot from NTUC FairPrice, as part of their limited edition Winnie the Pooh “Meadow Garden” collection.

For every S$30 spent in a single receipt for in-store purchases, shoppers will receive one bonus point.

Loh shared that to purchase the pot, she had accumulated eight points and topped up S$55.90 with cash. This meant that she likely spent at least S$295.90 before she was able to redeem the pot.

While some users in the comment section pointed out that the pot may not be meant for cooking, Loh shared that the box had actually stated that the Winnie the Pooh Ceramic Cooking Pot was "suitable for the gas stove and infrared cooker".

According to the box description, it is also reportedly resistant to high temperatures of up to 250 degrees.

Loh added that she had also only used the ceramic pot less than five times.

As a result, she was "very upset" that the pot had split in half, and pointed out that it was "so dangerous".

In her Facebook caption, she added that she knew of someone else's "exact same pot" had broken before but had not expected it to happen to her.

She shared:

"Those with the same pot, please go get a refund or use it as a decoration please!!!"

Some users in the comment section also urged Loh to update her post should she receive a refund, and for NTUC to carry out a "mass recalling" if necessary.

FairPrice apologises, offers refund for customers who wish to do so

In response to Mothership's queries, FairPrice shared that it has been alerted to the Facebook post.

A FairPrice spokesperson shared:

"We apologise for the concern that it has caused and request for the customer to contact us directly so that we may address her concerns."

The spokesperson added that the customer service team had not heard from the customer yet, and was "unable to contact her directly via Facebook due to privacy settings."

The FairPrice spokesperson also shared that FairPrice will be offering a refund for customers who purchased the Winnie the Pooh Ceramic Cooking Pot (1.8L), if they wish to do so. Customers can return the item in original packaging for a refund from Oct. 27 to Nov. 3.

Here is the quote in full:

"Product safety and integrity are of paramount importance to us.

We take this very seriously and work with our suppliers to ensure the products we offer have passed necessary safety tests. We have provided the supplier the feedback and will work with them to address this matter.

Nonetheless, we recognise customer concerns on this matter and will offer a refund for customers should they wish to do so. Customers who have purchased the Winnie the Pooh Ceramic Cooking Pot (1.8L) can bring their new pot in original packaging to the same store of purchase to return the item for a refund from Oct. 27 to Nov. 3.

We take the opportunity to also remind customers to review the usage and care guidelines on respective products for safety. Customers with queries may also contact FairPrice at the Customer Service Hotline at 6380 5858 or via fairprice.com.sg/help/feedback-general."

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Top images courtesy of Tamz Loh and via Tamz Loh Facebook