March 30, 2019, 11:41 AM 
Edit on Mar. 30 5:10pm: The article has been updated with a statement from Go-Jek
Another day, another epic argument between a passenger and private hire driver.
This time the video starts off with an elderly couple on the phone with Go-Jek's customer service while at the back of a private hire car.
The problem?
The elderly man claimed that when he booked the ride, the fare showed S$14.10. However, the driver's app showed S$21.10.
This presented an impasse and birthed a stress-inducing six-minute video.
Here's the full video that was posted by a third party:
https://www.facebook.com/SGRVigilante/videos/436860630221222/In case you can't see it:
Here's the full transcript
Elderly man (EM): (Speaking to the phone) Driver is telling me it is $21.
Go-Jek driver (GD): The app shows $21.10. (Folds arms)
*15 seconds of awkward silence*
GD: And there is a surge in pricing for your info hor.
*Another 10 seconds of awkward silence*
EM: (Speaking to the phone) It originally indicated $14.10 when I made the booking. Then suddenly when the driver came, yeah, it's $21...
GD: (Interrupting) It shows in my app $21.10.
EM: (Raising palm, interrupting) I'm not saying you. I'm not arguing you ... with you. I'm just telling...
GD: (Interrupting) Then you don't waste my time. I'm driving to...
EM: (Interrupting) I'm not wasting your time, you tell me...
GD: (Interrupting) For $7! You want... I... I'm driving to earn my incentive you knowww!?
EM: You can drop me out.
GD: That's what you ... I cannot cancel! It's not the problem!
EM: (Gesturing intensely at his phone) I'm talking to your people at the moment.
GD: $7 you want to make an issue? You waste my time. Eh! You're driving Mercedes one is it?
EM: That's none of your bloody business, please.
GD: (Raises finger) Please talk to me with respect.
EM: (Speaking to phone) $13.20? Yes, ok. I don't know. Eh. Ya. What. Ya. Ok. Tell me that. What ... ya. I don't know. My point is when you indicated down there was $14.10, that's what I'm trying to say. Ya. My point right now is this, he's charging me $21...
GD: (Interrupting and pointing finger) I am not charging you! The app shows $21.10 it's not my problem!
EM: (Speaking to phone) Your app is putting $21...
GD: (Interrupting and pointing finger) Don't accuse me.
Female passenger (FP): (Pats GD on shoulder) Ok. Ok.
EM: (Speaking to phone) Your app is putting $21...
GD: (Interrupting and pointing finger) I'm not a millionaire like you.
EM gives a look at the comment:
EM: (Speaking to phone) You should have indicated down there! How can you put $14.10 and then it went up to twenty over dollars? It never happened before, I take Grab I never have this kind of occasion. Yes, so can you do something about it and really it's not fair to him and it's not fair to me too.
GD: Don't make your problem to be my problem. Know? Brother.
EM: (Speaking to phone) Yes. Ok. So what do we do? Your driver wants it to get it out as soon as possible.
EM's last comment seemingly triggers GD:
GD: I want to get it out? Don't accuse me again.
EM: Please. Do you want to move, right?
GD: I want to move? You are the one that wants to stop the whole thing. Don't make your problem to be my problem. Let me get this clear to you...
EM: (Speaking to phone) Please get your driver to bear with it.
GD: Bear with it? I'm driving to earn the incentive, you know that? I don't earn $2,000 a day, you know? The incentive is only $205 for your info, you know?
EM: (Speaking to phone) Hello?
EM: (Speaking to FP) Got to wait. "Bear with me" he said. "Ask to wait" he said.
GD: For $7 you are kicking up a big fuss. Seriously.
EM: That's not for you to decide.
GD: (Interrupting) Eh sorry you are in my car. It shows $21.10.
EM: (Interrupting) What do you want me to do?
FP: If we go out, you say you cannot...
GD: I cannot cancel, it will affect my acceptance rate. That's the problem!
EM: Then what do you want me to do? What do you want me to do?
GD: Then you want to kick up a big fuss.
EM: Ya, then what do you want me to do?
GD: If the app shows $21.10 then just $21.10. You think I want to cheat you of your money?
EM: I'm not saying saying you, chap! I'm saying Go-Jek is wrong.
GD: It's ok. I already got a recording.
EM: Yes.
GD: Don't worry, I'll make it very big. Trust me, brother.
EM: Yes.
FP: Ok. Ok. Ok.
GD: If you can find on Facebook, I'll make sure I'll remember you.
EM: (Speaking to FP) Let's go. Truly unlucky.
GD: You unlucky? Don't make your problem to be my problem, you know? Sir!
EM: I never said it's your problem...
GD: (Interrupting) But you are kicking up a fuss causing me inconvenience! That's the problem! It becomes my problem!
EM: (Speaking to phone) Hello! Hello. Hello? (Speaking to FP) No answer.
FP: (Pats GD on shoulder) Let's go on.
GD: Let's go on?!
EM: Do you want to go? Or what do you want to do?
GD: $21.10 are you ok to pay?
FP: (Patting GD's shoulder) Ok. Ok. Let's go. Let's go.
GD: I'm so sorry, sir. But I hope you understand.
EM: Go on. I will sort it out with Go-Jek.
FP: Ya. He will sort it out.
GD: (Interrupting and pointing fingers) And you don't accuse me of charging you ...
EM: (Interrupting) I didn't accuse you ...
GD: (Interrupting) No! Wait you know why? Because if you sort out with Go-Jek, Go-Jek will minus out the $7 from my account. Let me put it clear to you, anything it becomes driver problem. Always driver's problem. That is the problem.
EM: Then that is something you got to sort out with Go-Jek.
GD: Don't make it my problem to be your problem! You know that if you're going to call Go-Jek, Go-Jek will deduct that $7 out from my wallet. Then it becomes my problem.
EM: Do you want to go or don't you want to go?
GD: I ask you. Are you willing to pay the $21.10.
EM: For the moment I will sort it out with Gojek, I will pay you the $21. Ok?
GD: Thank you so much.
FP: We will pay you the $21.
EM: I will settle with Go-Jek.
GD: Thank you so much.
Backfires
10 hours after the video was uploaded, it garnered over 1,200 shares and comments were mostly criticising the driver for his behaviour:
And of course you'll find this comment:
Go-Jek has reached out to Mothership and provided a statement:
"We looked into this case as soon as it was brought to our attention, and have taken swift action to resolve the matter with both parties.
We want everyone to have a good experience when they use our services, which is why we do not tolerate impolite behaviour by any of our users, be they driver-partners or riders."
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