Singapore Airlines has garnered quite the reputation for customer service excellence.

Their handling of flight delays or breakdowns have been lauded in the past.

These issues usually affect a passenger's timing or inconvenience them in a rather impactful manner.

However, this particular instance involved a short-haul flight from Bangkok to Singapore, which takes less than three hours, and there did not appear to be any delay whatsoever.

In fact, the only thing that was apparently a bit off was the entertainment system.

This prompted an apology on the flight itself, and in addition to that, the airlines offered all passengers a gift on arrival as a token of their apology.

Here is what Thomas Hungerland, a senior Vice President at the Southeast Asian branch of Daimler Financial services, had to say about the incident on his LinkedIn.

"On the short-haul flight #SQ977 from Bangkok to Singapore today, the inflight entertainment system didn’t work. In addition to an apology on board, #SQ offered all passengers a gift on arrival as a token of apology. Well done #SingaporeAirlines - you continue to impress. Incredible #CustomerFocus - turning #moments_of_truth into opportunities to create #customerloyalty"

Reactions

The post has gained quite a bit of traction, with over 14,000 likes in a little over a week.

Most of the reactions were in support of what they felt was typical Singapore Airlines behaviour.

And keep in mind, Thomas was in economy class, so this wasn't like a business or first class-exclusive perk.

Here's what they were gifted with.

Great job.

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Image collated from LinkedIn and Singapore Airlines