S'poreans call out man who complained about bus captain not allowing him to alight from the front

People were waiting to board the bus, by the way.

Fasiha Nazren | January 21, 2019, 05:35 PM

It is said that complaining is Singapore's national pastime.

And one Bob Chua proves exactly just that.

Complains about not being able to alight from front door

On Jan. 19, 2019, Chua posted a Facebook complaint to SMRT's Facebook page about what he considered to be a very rude bus captain.

Here is his complaint.

"On 19 Jan 2019, I alighted the bus service 963 (SMB1336K) @ 0730 from Bukit Batok Block 254 (43169) by the front door but the Malay driver insisted that I must go down by the back door.

I told him that commuters are allowed to exit from the front or back door as displayed. He still refused to open the front door. I gave in because there were some commuters waiting to board and not to create trouble.

He is abusing his authority and think he is the airplane captain or own this bus."

Bus captain "abused" authority

In a nutshell, here's what happened:

  • Chua wanted to alight from bus service 963 at a bus stop at Bukit Batok.
  • He wanted to alight from the front door.
  • Bus driver allegedly insisted for him to alight from the rear door.
  • Chua told the bus captain that commuters are allowed to alight from both exits.
  • Bus driver refused to open the front door.
  • Chua gave in as there were commuters waiting to board the bus.
  • Alleges that the bus captain had abused his authority.

Uh-oh.

Negative reactions from netizens

The post has since received over 200 reactions and more than 700 comments.

Most of the comments, unsurprisingly, berated Chua's complaint.

And in case you're wondering if Chua replied to any of the comments, he did:

Oh well.

Common courtesy to exit from rear door

Judging by the 700 over comments, most Singaporeans seem to agree that alighting from the rear door is common courtesy.

As part of SMRT's safety and security guidelines, passengers are also encouraged to move to the rear to allow other passengers to board the bus.

Top image from Bob Chua's post