Passengers on a Scoot flight from Taipei to Singapore have been delayed for two days, The Straits Times reported on Dec. 31, 2018.
Flight TR899 was supposed to depart on Sunday, Dec. 30 at 4.10pm.
However, multiple delays and technical issues caused the flight to be grounded and resulted in two rescue flights being arranged to bring back the 356 passengers to Singapore by the early morning on Jan. 1, 2019.
Yesterday on 30 Dec 2018, my family and 300+ passengers did not manage to fly back to SG on TR899 due to an engine fault. We are all currently still stuck in Taipei after 3 attempts on the faulty aircraft. Now we won’t even be back in time for the New Year. Happy New Year Scoot. pic.twitter.com/AGAevxgdvv
— ehkj (@ehkj5) December 31, 2018
Here is timeline of what happened:
First attempt at departing
• Flight TR899 supposed to depart on Sunday, Dec. 30 at 4.10pm.
• An electrical component defect caused the flight to be grounded.
• Passengers disembarked after spending three hours on the plane.
• Those who bought duty free items were told to return them and get a refund.
• Passengers were also given meal vouchers worth about NT$250 (S$11) each.
• Passengers were told to collect their luggage and find their own accommodation for the night later on, as nearby hotels were fully booked.
• Some passengers slept in the airport.
• Replacement parts were flown in from Singapore.
Second attempt at departing
• Told to check in around 8am on Monday for the re-timed flight that was departing at 11am.
• But the technical issue persisted.
• Boarded at around 12pm but told there was an engine problem that would need to be fixed.
• Passengers disembarked and arrived back in the boarding area around 2.45pm again, and were given two meal vouchers each.
• Flight rescheduled for later in the night.
Third attempt at departing
• Two rescue flights to bring the 356 affected customers back to Singapore on Jan. 1, 2019.
• Scoot said it would reimburse customers who had sought their own accommodation.
• In addition, a Guest Promise Voucher of S$100 would be offered to affected passengers.
• Scoot said affected customers were provided with refreshments and meals during the delay.
A Scoot spokesman told ST: "Safety is of utmost priority to Scoot, and we sincerely apologise for the inconvenience caused to our customers' travel plans."
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