The word "feast" implies lots of food for hungry diners. But is it really a feast if the food runs out long before everyone is satisfied?

FUEGO Feast 2018 proclaims itself to be "Singapore's first grill festival".

For a ticket of S$90+ (according to Facebook users who purchased them), the event organisers promised that you could help yourself to unlimited servings of food.

Tickets were sold for 13 sessions spread out over the weekend of July 6, 7 and 8.

The open-air event was held in the grounds of the Emily Hill villa at Upper Wilkie Road, and partnered with four organisations including the Singapore Tourism Board:

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Here comes trouble

However, diners posted a litany of complaints on FUEGO's Facebook page on July 7.

They claimed that:

The queues were too long, with some waiting 30 to 40 minutes to get their food.

When they did get their food, the portions were tiny.

Some diners said the food quality itself was bad, having been served burnt and cold pieces of meat.

Others didn't manage to get the type of food they wanted.

Still others even received little more than bones.

There were other complaints about organisational issues too:

• Poor crowd control, with people cutting in line
• No proper signs to inform diners where to queue
• Flies and bugs landing on food
• Lack of tables to sit at, with most having to sit on the grass

However, one of the biggest complaints unrelated to the food was the high cost of alcoholic drinks.

"Overestimated rate of production & capability"

On July 7, FUEGO Feast posted an apology on its Facebook page

The text reads:

"To everyone we have disappointed tonight:

We are truly sorry about the poor experience we delivered in the last couple of sessions. We have grossly overestimated our rate of production and capability, resulting in the long wait time and insufficient food, among other things.

We DID NOT deliver the experience we promised and marketed to you. And in our haste to fix our problem, we managed to only refund a number of you when we should have offered everyone affected a deserved refund. The leadership of FUEGO would like to sincerely apologize and to make an open call to everyone whose evening we'd ruined to contact us for your money back.

 

The team has learned a valuable lesson. We'd reflected on every detail that went into the big mistake. And we will be making critical changes to our production and service plan for the last day of the festival - tomorrow.

We are currently working hard to do better tomorrow and we hope the customers who have bought Sunday tickets to stick with us and still give us a go.

Again, we are sorry for what happened and we thank you for choosing our event. - The FUEGO Team"

Some customers appeared satisfied with the apology:

While others were not:

Top image adapted from FUEGO Feast's Facebook page.

 

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