SMRT under fire by commuters for lack of official train delay announcements

No word.

Belmont Lay | November 09, 2017, 11:44 AM

Commuters travelling along the North-South Line during morning rush hour on Thursday, Nov. 9 have hit out at SMRT.

This was after the NSL experienced delays but no announcement was made by the train operator.

30-minute wait

Some commuters complained that they waited up to 30 minutes before they could board a train.

Channel News Asia reported that a commuter experienced the delay around 7.20am, but there was no announcement made at the station.

Another commuter arrived at Admiralty station at 8am and took 30 minutes before being able to board the train towards Yio Chu Kang.

He said an SMRT announcement stated that there was a track fault at Bishan.

A fellow commuter who took the train from Admiralty station said escalators stopped working as the platform was already packed. He added that the stations were crowded from Woodlands to Newton.

However, there have been no official announcements of delays made on SMRT social media pages.

[related_story]

Twitter complaints

https://twitter.com/zrdhhx/status/928416073967267840

https://twitter.com/A_CHANXH/status/928403617178009601

Top photo Kok Siang Twitter