According to Malaysia's New Straits Times, commuters on the Kuala Lumpur (KL) Light Rail Transit (LRT), Monorail, and upcoming Mass Rapid Transit (MRT) can claim refunds for their trips if the rail services are delayed for 15 minutes or longer.

This was revealed in a Parliamentary question reply by Datuk Nancy Shukri, Malaysia's Minister in the Prime Minister’s Department.

She also mentioned that in place of a refund, commuters have the option of claiming a coupon to offset the cost of a replacement the following day.

Currently, Singapore's MRT operators provide journey refunds for commuters who experience a major service disruption on the trains, usually those lasting 30 minutes or longer.

In addition, commuters can travel for free on free regular bus services in the vicinity of the station during a service disruption.

Considering that our government is big on improving rail service efficiency and reliability, perhaps emulating Malaysia's ticket refund might be a good way to compel operators to step up their game.

Boleh?

Top photo from Campus Malaysia

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