Upset S'pore man posts about 'pineapple head' haircut, shop owner clarifies & invites him to redo hair

When people get a fresh cut, they are usually not thinking of fruits.

Nigel Chua | April 12, 2023, 06:36 PM

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A man who visited a quick-cut hair salon in Lavender was left with what he called a "pineapple head".

Upset about the experience, he took to the Complaint Singapore Facebook group to call for a boycott of the establishment.

The post was made by Facebook user Kris Tan on Sunday (Apr. 9) evening and has since been deleted.

However, screenshots of it are circulating in other groups.

Customer blames communication issue, shop owner disagrees

"I'm already depressed enough. Not quality haircut," wrote the customer in his post.

He claimed that the hairstylist "don't understand English" and cut his hair wrongly.

"She shaved too much when I said trim a bit," he wrote in his post.

However, the owner of the Kin Cuts hair salon, surnamed Sim, told Mothership that their hairstylists are able to communicate in English, and suggested that a miscommunication occurred due to how the customer gave instructions.

Sim said he believes that he can identify the upset customer, based on the timing of the original post, and his hairstylist's experience with a customer earlier on Apr. 9 who "doesn't seem happy with his haircut".

"Generally to cut down on such miscommunications we did have a picture book of hairstyles for customers to choose from," Sim shared.

However, that unsatisfied customer simply showed the hairstylist a text message on his phone which read "Trim but not too short".

The misunderstanding took place after the haircut was done.

Sim explained:

"When the hair is done he wanted it shorter and gestured with his hands to use the shaver to shave his hair shorter. Our hairstylist may have misunderstood how short he really wanted which resulted in this unfortunate incident."

"If possible, we would like to reach out to this customer to redo his hair to his liking," Sim said.

Owner highlights difference between hairstyling and quick-cut salon

Sim also pointed out the difference between hairstyling services and lower-cost haircuts from quick-cut salons.

"Our shop has a salon side that does haircuts at S$28 to S$40. These haircuts take a lot longer (45 to 60 minutes) and you have the luxury of time to get the perfect haircut," Sim explained.

On the other hand, its quick-cut salon offering, currently priced at S$13, is for "customers who know exactly what they want" and want to save time and money.

Top image screenshot via Complaint Singapore on Facebook