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Following an evening at Jewel Changi Airport, one visitor returned to his car to find a surprise.

His car had been stained by paint-laced liquid which was dripping from the ceiling of the B5 car park at Jewel.

A different kind of waterfall

Gabriel Xu Wei recounted his experience in an Apr. 17 Facebook post in the COMPLAINT SINGAPORE group.

"Was enjoying the waterfall in Jewel two weeks ago. Went back to the car and was surprised by another kind of waterfall, one that came from paint leaking from the ceiling of the Jewel B5 car park," Xu quipped.

In a comment under the post, Xu revealed that he had parked his car "behind the escalator of B5".

Xu had initially thought it was dirty water, and tried to wash it off.

However, the stains remained "pretty intact".

In the post, Xu also aired his frustrations about the process of seeking recourse from Changi Airport Group (CAG).

Xu sent an email to Jewel, and was subsequently informed that the case had been forwarded to CAG.

"A week later, there was no news from CAG," Xu shared.

He was told by Jewel that they will follow up with CAG, but Xu sent another email to CAG anyway.

One week from later, there was still no response from CAG.

Returned to Jewel to seek assistance

To move the matter forward, Xu decided to go down to Jewel to "see if they could resolve this once and for all".

"The concierge at Jewel were very helpful and informed me that many messages had already been sent to CAG about this problem," Xu said.

Xu took the advice of Jewel staff to phone a hotline, but what ensued was an "hour-long nightmare".

The CAG representative informed Xu that they will escalate the issue "to the next level" and will be in touch with him again.

According to Xu, this happened repeatedly, no matter the question he posed to the representative.

In response to queries from Mothership, a CAG spokesperson said:

"We are in touch with our customer and have apologised for what happened. We are looking at how to help resolve the matter with our customer. At the same time, the necessary rectification works have been carried out at the affected area in the car park." 

Top image via Gabriel Xu Wei/Facebook