Follow us on Telegram for the latest updates: https://t.me/mothershipsg

[UPDATE on Mar. 29 at 2:45pm: In a further update to its Facebook post, DBS said at 12:49pm that access to its digital services is "intermittent", and that customers "may experience some slowness during login".]

DBS Bank's online banking services have become unavailable on Wednesday (Mar. 29) morning.

Customers logging in to both DBS and POSB ibanking apps were shown an error message saying:

"We appreciate your patience and understanding

We are experiencing heavy traffic to our services. You will be redirected shortly. Alternatively, please login later."

PayLah! users were similarly shown an alert citing "heavy traffic" and asked to login later.

Digital services "currently unavailable"

DBS Bank announced in a Facebook post at 9:20am that access to its digital services were "currently unavailable".

The services affected included the digibank service for both Online and Mobile access, as well as the PayLah app.

"We are resolving the issue and will update as soon as services are recovered," said the bank.

Comments on the post highlighted issues such as not being able to pay bills, and not being able to pay for food ordered at F&B establishments.

DBS: Customers can continue using cards

In a subsequent update to its post at 10:20am on Mar. 29, DBS said customers "can continue to use their DBS/POSB cards for transactions".

"Please be assured that our systems remain secure and uncompromised," added the bank, saying that it was "very sorry" for the inconvenience caused.

Mothership has reached out to DBS for more information on the service disruption and will update this article if they respond.

Top image by Nigel Chua