December 18, 2022, 06:03 PM
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An individual in Singapore has taken to TikTok to share about an incident with IKEA that appeared to be bugging them.
The user — who goes by @wlr1002 — posted a video alleging that the furniture store was selling items infested with insects.
@wlr1002 @IKEA @Ikea_official ♬ Oh no, oh no, oh no, no no - Hip Hop
"A while ago I called IKEA about the six box[es] I bought for my nursery room," read a caption in the video, referring to the woven Knipsa basket.
"They said the insects are from my house."
"Unlikely that incident is related with the product"
In a separate video, @wlr1002 shared a screenshot of an email allegedly sent by IKEA.
"We would like to let you know that we have procedures to avoid plagues in all of warehouses and supply chain," the email read.
"Due to it, it is unlikely that this incident is related with the product itself (sic)."
Image from wlr1004's TikTok account
Black insects crawling on the floor
The user's solution? To return to IKEA, find another Knipsa and show that it was also infested.
The video showed @wlr1004 in IKEA taking a Knipsa off a showroom shelf and whacking it on the ground.
Lifting the basket — which was priced at S$32.90 — revealed tiny black insects crawling on the floor.
IKEA removes product, launches investigation
However, the furniture retailer had since changed its tune.
Responding to Mothership's queries, an IKEA Singapore spokesperson said the furniture retailer had reached out to @wlr1004 and offered her a gift card for future purchases.
In addition, IKEA Singapore has temporarily removed the item from sale in Singapore and launched an internal investigation.
They have gotten in contact with the product developers in IKEA Sweden.
In the comments of @wlr1004's video, TikTok users opined that the infestation was due to the use of natural materials in the basket, which IKEA lists as seagrass.
Other users criticised IKEA's customer service and shared some of their own experiences with insect-infested products.
Top image IKEA US and wlr1004's TikTok account
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