[UPDATED on July 25 at 10:55pm]: Added lines from the Police
On July 24, a customer was caught on camera ranting and hurling vulgarities at a staff member of a McDonald's outlet in Punggol.
According to the post uploaded to Facebook group Complaint Singapore, the incident happened at the Oasis Terraces outlet in Punggol.
At the beginning of the 50-second video, the man yells "Enough!" before appearing to demand for a refund.
While the man is holding on to a receipt order, it is unclear how the incident started.
The staff member he is speaking to then questions why he is being abusive, and asks him to provide his name, saying that she can call the police.
In response, the man says loudly that she can "call the police right now."
However, when she again requests for his name or phone number, he refuses to tell her.
He says, "If I give you my number, the police will call me right? I'm not going to give you."
The employee then explains that she only wants his number as he is being very loud, at which the man points his finger at her, and says that he is only being loud as she is not listening to him.
When she tells him "Every time you come in, you're like this", he retorts "Every time your f- man, every time".
He then proceeds to hurl vulgarities at her, including "F*** you".
The video ends with the staff member attempting to obtain the customer's number again to no avail, before telling him to explain his situation to a male colleague instead and finally walking away.
Netizens rebuke customer
The user who uploaded the video to Facebook wrote that using vulgarities on service staff was "uncalled for," regardless of the situation.
Many netizens agreed with him, with some commenting that the customer should not buy from food and beverage (F&B) outlets if he is unable to show the staff respect.
Others pointed out that being a service staff is not easy, and praised the staff member for her patience with the irate customer.
Still others implored for the public to be kind to service staff, saying that "nobody should be treated like this."
At the point of writing, the post has garnered over 1,600 shares on Facebook.
In response to queries from Mothership, the police said they were alerted to a case of intentional harassment at 681 Punggol Drive on July 24 at 1:55pm.
Police investigations are ongoing.
Top image via Terence Tan via Complaint Singapore Facebook