June 18, 2021, 09:00 PM
DBS customers experienced problems on June 18, after several people reported duplicates of transactions they made on credit and debit cards.
As such:
Some users who attempted to log into the online DBS and POSB apps were met with delays, as they claimed a high volume of traffic.
DBS apologised on the same day, and said they were identifying and fixing the issue.
In a further update at around 3pm, DBS said they were fixing the technical issue.
Dear customers, we’re fixing the technical issue that caused duplicate transactions on selected debit and credit cards. Please be assured that any duplicated transactions will be refunded automatically by 20 June (Sunday). We apologise for the inconvenience caused.
— DBS Bank (@dbsbank) June 18, 2021
And around 8pm, DBS tweeted that they had resolved the payment processing glitch that resulted in duplicate transactions.
Dear customers, we’ve resolved the payment processing glitch, that resulted in duplicate transactions. Automatic processing of refunds will be completed this weekend. Rest assured that our systems remain safe. We’re sorry for any inconvenience caused.
— DBS Bank (@dbsbank) June 18, 2021
An automatic processing of refunds will be carried out by this weekend.
Image from DBS Twitter
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