An employee in UOB has disclosed the personal details of 1,166 customers, who are China nationals, as a result of an impersonation scam.
According to a press release by the bank, the employee had allegedly been deceived by a China police impersonation scam, leading to the disclosure of the customers' names, identification and mobile numbers, and account balances.
UOB added that bank account numbers were not disclosed however, and that its IT systems remain secure.
Apart from apologising to its customers for the incident, UOB also said that it was working with the police in investigations.
The employee has been suspended and is also assisting the police in investigations.
The bank said that it has since written to the affected customers, and taken the following precautionary measures, including:
- immediately disabling their internet and mobile banking access,
- advising them on resetting their digital banking access and how to protect themselves from scams,
- stepping up account monitoring of affected accounts,
- setting an SMS alert threshold of S$1 for any online funds transfers,
- posting scam protection notices on the login pages of UOB Personal Internet Banking and UOB Mighty, and
- posting a public education notice on its social media channels.
The bank further stated:
"We expect the highest standards of professional conduct from our people at all times as part of maintaining the trust our customers place in us.
We are very sorry that our customers have been placed in this position. We will continue to make every effort to work with them on keeping their accounts safe."
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