November 03, 2020, 05:30 PM
Minister of State for Trade and Industry Alvin Tan said that physical touchpoints will be provided all over the island for those unable to redeem SingapoRediscovers vouchers online.
Tan was responding to questions from MPs Ang Wei Neng, Melvin Yong on how the government will take care of Singaporeans who do not know how to handle the digital tourism vouchers.
Physical touchpoints
In his response in Parliament on Nov. 3, Tan acknowledged that some seniors may need help with accessing the Singapore rediscovers vouchers via SingPass.
Anyone requiring assistance redeeming the vouchers may seek assistance at physical touchpoints, which will span the island. There will be ambassadors at these physical touchpoints.
Klook Travel Technology, UOB Travel Planners, Changi Travel Services, GlobalTix, are all booking platforms which will offer both physical and digital touch points, Tan said.
The vouchers will be available for redemption from first of December 2020, and will be valid until June, 2021.
Encouraged everyone to register for SingPass account
Tan said that, currently, the Singapore Tourism Board (STB) is working with the People's Association to supplement these with touch points at some community centers. STB will also set up a hotline to handle public inquiries and feedback.
He encouraged all Singaporeans to register for a SingPass account.
Tan also explained that SingPass will provide secure authentication for the distribution of the vouchers and help to mitigate fraud.
Support for the local arts sector
Leon Perera of the Workers' Party asked whether the vouchers could be extended for use by arts-related activities such as festivals and stage plays, given the link between the tourism industry and Singapore's aim to become a global cultural hub.
Tan responded that the vouchers were intended to target businesses which derive income from tourists, so museums and galleries which cater to tourists do qualify for their use.
Arts and cultural organisations which offer complementary products can work with eligible merchants (like hotels and other tourist attractions) to develop "bundles" that qualify for the vouchers.
They can also work with STB to reach out to locals, for example, contributing deals and content for the Singapore Rediscovers campaign.
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Top photo via RWS.
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