A Facebook post sharing the plight of a pump attendant was shared on Oct. 5, 2020.

One Penny Chua wrote that she went to a Shell petrol station at Bukit Timah that evening where she saw a dejected-looking pump attendant sitting outside the kiosk.

S$133.80 deducted from salary

When she approached the pump attendant to ask if he has had his dinner, he apparently told her that he just had biscuits and showed her the following piece of cardboard:

Written on the cardboard are a car plate number and "S$133.80".

Here's a summary of what apparently happened to the pump attendant:

• In September, a man allegedly driving a Black Lexus had gone to the petrol station to fill up his tank.
• The driver apparently swiped up his Shell card at the pump but the payment didn't go through.
• However, the pump attendant didn't check as he was chatting with the driver.
• As a result, the petrol company allegedly deducted the total amount of S$133.80 from the pump attendant's salary.

No record of vehicle register number

After seeing Chua's post, several others informed her that the vehicle registration number written on the cardboard could not be found on the One Motoring website.

Shell: Committed to resolve matter as soon as possible

Speaking to Mothership, a Shell spokesperson confirmed that such an incident occurred at Shell Upper Bukit Timah PIE on the evening of Sep. 18.

They also said that they are guided by a set of internal procedures to investigate and get in touch with the customer concerned.

Here's their statement in full:

"Instances of unsuccessful payments for refuelling occur from time to time and are mostly accidental by nature. We can confirm that such an incident occurred at Shell Upper Bukit Timah PIE on 18 September 2020, 6.56pm. In cases like this, we are guided by a set of internal procedures to investigate and get in touch with the customer concerned. We are committed to resolve this matter as soon as possible with the parties involved.

To respect the privacy of the customer and the service champion, we will not comment further."

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Top image from Penny Chua's Facebook page.