A number of M1 users in Singapore faced fibre services issues on May 12 and 13.

The first incident on Tuesday (May 12) morning impacted a "specific group" of customers.

However, M1 said that the issues were resolved overnight to avoid large-scale disruption in the peak hours.

According to M1, the second unrelated incident occurred the next morning.

M1 stated in a Facebook post that it has rectified the network issue by 2pm that day.

Will offer a one-week rebate

In a May 14 new release, M1 announced that it will offer a one-week rebate off the affected customers' June bill.

To receive the rebate, users will be redirected to a one-click link via SMS and email starting today (May 14).

M1 also clarified that the disruptions were not caused by any dated equipment, shortage of capacity or cyber-attack.

As more people are working and studying from home this circuit breaker, M1 explained that it "understands the importance of network resilience and reliability".

M1's Chief Executive Officer, Manjot Singh Mann, said:

"We are deeply sorry for the inconvenience the disruption has caused to our users and thank them for their patience and understanding. Our priority now is to ensure service reliability and we are taking extra measures to prevent recurrence of such incidents. We are also cooperating fully with the Infocomm Media Development Authority (IMDA) for further investigations."

Top image collage from M1/FB & Downdetector.