Unused value of monthly concession passes to be refunded till end of circuit breaker period

Money back depending on when the passes were bought.

Belmont Lay| May 18, 02:45 PM

Concession cardholders who are not utilising their monthly passes because of the Covid-19 pandemic, will be refunded for the unused value till the end of the circuit breaker period.

TransitLink said on May 18 that the extension is in line with the lengthening of the circuit breaker period on June 1 -- where many restrictions and measures are still likely to remain.

Commuters will automatically receive refunds on the unused value of their passes.

These are for monthly concession passes bought before April 4, and between April 4 and 21.

How refunds will work

For commuters who bought their passes before April 4, they will automatically receive refunds for the period of April 7 to June 1, or up to the pass expiry date, whichever comes earlier.

Commuters who bought their passes between April 4 and 21 will get a pro-rated refund for the period of April 22 to June 1, or up to the pass expiry date, whichever comes earlier.

Students will get their refunds for the period beginning April 8.

The pro-rated refunded amount is based on the unused days left on the pass.

All refunds can be redeemed from June 2 to Aug. 31 at any Add Value Machine (AVM) or TransitLink Kiosk (TL Kiosk), and will be issued as transport e-Vouchers.

TransitLink, which handles public transport transactions, said: "Commuters who wish to purchase a new monthly concession pass can visit any TransitLink Ticket Office or Concession Card Replacement Office to use the refunded amount to offset the cost."

Concession card replacement offices are located at bus interchanges at Ang Mo Kio, Choa Chu Kang, Hougang, Jurong East and Tampines, as well as Admiralty, Bukit Panjang and Somerset MRT stations.

The concession card replacement office at Buona Vista MRT station is temporarily closed till further notice.

Commuters can also visit TransitLink's website at www.transitlink.com.sg to check if there is any refund for their monthly concession passes.

Or commuters can call the TransitLink Hotline at 1800-2255 663 from May 19.

The hotline operates on weekdays between 8am and 6pm, except public holidays.

Top photo via Public Transport Council