[UPDATED on Wednesday, May 13 at 2:09 pm: Adidas Singapore has responded and apologised for the delays on May 8. We've updated the story to include their response in full.]
Customers are complaining that their products from Adidas Singapore have not arrived, nearly a month after they placed an order.
The comments section in some of Adidas Singapore's recent Facebook posts saw multiple customers posting their complaints.
Quite a number of commenters claim that their orders were not shipped out and they were facing trouble contacting Adidas Singapore for assistance.
Adidas has since reached out to some of the customers to assist them and apologise for the delay on Facebook.
Overwhelmed by the amount of orders
On their website, Adidas Singapore stated that customers should "expect delays" due to the "current situation and an overwhelming amount of orders".
To compensate for late delivery, Adidas Singapore will provide free delivery for all orders.
Under the "help" section of their website, Adidas Singapore also specified that there was "overwhelming support" for a recent campaign and movement restrictions.
The recent campaign most likely refers to one which was held from Apr. 15, where Adidas Singapore said that there was a 30 per cent discount sitewide and 50 per cent discount on items from their outlet store.In response to Mothership.sg's queries on May 8, Petr Stastny, Country Manager of Adidas Singapore said that they were "heartened" by the "overwhelming support", and apologised for the delays in orders.
Stastny assured consumers that Adidas is implementing solutions such as increasing warehouse resources, and will provide customers with an updated time frame on when they will receive their orders.
You can read their full statement here:
To all our valued customers, we hope you are keeping safe and well during this period.
We are heartened by your overwhelming support and belief in us to support you as you get used to this new normal with your #Work(out)fromHome sessions, as well as the Adidas gifts you intended for your loved ones during this period.
We know we have let you down and we sincerely apologise for the delays in your orders. While dealing with the evolving Covid-19 situation and its impact on the way we serve you, it has given us ample opportunity to reflect and assess vulnerabilities.
Rest assured, we are doing our best to serve you better and are implementing solutions on multiple fronts. We have increased our warehouse resources and our teams are working tirelessly to have your orders reach you as soon as possible. We will be in touch in the coming week to provide an updated time frame as to when you will be receiving your orders.
Thank you for your utmost patience and understanding. Your continued support for the brand is invaluable, and we will do better for you in the future.
Top image adapted via Adidas' Facebook page