Circuit Breaker: Delivery rider late due to multiple orders, customer texts 'Where the hell are you?'

It is unclear how long the delay was to warrant such a reply from the customer.  

Zhangxin Zheng | April 21, 2020, 03:32 PM

Food delivery service is on high demand since the start of the circuit breaker as only takeaways are allowed.

As a result, some people might experience longer waiting times for their meals.

One particular customer got really hangry and sent out a rather impolite text to the delivery person, asking the latter "Where the hell are you?"

"Where the hell are you?"

The screenshot of the brief conversation was posted to Facebook group, Complaint Singapore, on April 20 along with a short video clip. The post has since garnered over 4,000 shares.

Triggered by the message, the delivery rider hit back and asked the man to "show some respect".

According to the timestamp, the incident happened at around 1pm.

Via Complaint Singapore Facebook.

Delivery arrived late

A female voice, likely to be the delivery person's, can be overheard in the video clip, acknowledging that the order arrived "a bit late".

However, it is unclear how long the delay was to warrant such a reply from the customer.

The delivery rider explained that she was late because she has stacked orders.

According to HardwareZone, stacked orders occur when a delivery platform allocates multiple orders from the same store to one rider. These orders have to be delivered in the sequence that they were ordered.

Apparently, these delivery rider was late because multiple customers had ordered from the same food vendor and she was assigned to pick up all these orders at one go.

The delivery rider was clearly upset by the message, saying, "Ah very good, essential worker your dog ah. 'Where the hell am I' ah?"

Here's the full clip of what she said:

Mixed reactions online

In the comment section, a number of viewers empathised with the delivery rider's situation during this trying period.

Others urged people to be more understanding towards delivery riders.

However, some also pointed out that both customer and delivery rider are at fault.

A few of them also pointed out that the delivery rider should have informed her company about this instead of "shaming" the customer in public as this could put her job at risk.

Top photo via Complaint Singapore/Facebook