In view of the current Covid-19 outbreak, Scoot is offering a full refund for customers, in the form of Scoot travel vouchers.

Scoot customers can also process their own refunds online, due to the launch of a self-service refund option on Scoot's website.

This is valid for all customers with bookings made on or before March 15, 2020, for travel dates until May 31, 2020.

Vouchers will be valid for 12 months

The refund will come in the form of Scoot travel vouchers, which are valid for 12 months.

These will be processed within 30 business days.

Customers who booked their flights through third-party booking channels or travel agencies are advised to contact the relevant channel or agents for assistance.

Encouraged to contact Scoot only if flight is departing within 72 hours

According to Scoot, with effect from March 17, 2020, Scoot's call centre based in the Philippines will suspend operations, as part of the precautionary measures taken by the Philippines government to curb the spread of Covid-19.

"We therefore strongly encourage customers to manage their own bookings via our self-service portal, "Manage My Booking" or contact Scoot via our online feedback form, Facebook Messenger or Weibo page for any flight requests or queries," said Scoot.

Customers are encouraged to contact Scoot regarding their travel voucher only if their flight is departing in the next 72 hours.

Top image from Scoot's Facebook page.