The effects of the manic buying frenzy caused by many people in Singapore has officially spilled over from the offline world to the online space.
RedMart Singapore issued an apology to its customers on Feb. 12 evening to inform those who missed out on receiving their deliveries because operations have been maxed out.
The online grocery platform wrote in its Facebook note that its delivery operations experienced "considerable strain".
It also revealed that it received an atypical order that exceeded 800kg.
It said: "Over the last few days, we’ve seen demand exceed 300% of our weekly average, including atypical orders such as a single purchase that exceeded 800kg."
"As a result, your regular orders were affected."
Redmart expects the situation to revert back to normal in about a week, as the effects of the panic buying will still be felt for a few more days.
You can read the full post below.
We’re Sorry.
Since DORSCON Orange was raised, RedMart has experienced a tremendous increase in bulk buys and large orders. This placed considerable strain on our delivery operations. Because of these extraordinary circumstances, we’ve fallen short of our delivery promise and caused anxiety among you, our valued customers.
We Can Do Better.
Over the last few days, we’ve seen demand exceed 300% of our weekly average, including atypical orders such as a single purchase that exceeded 800kg.
As a result, your regular orders were affected.
We Will Get Back On Track.
With the current extraordinary environment, we have taken immediate measures to manage the situation; however, the effect of panic buying will still be felt over the next few days.
We expect normal operations to resume early next week.
Thank You For Your Patience.
Amidst the bulk buying, our warehouse staff and delivery drivers have been working tirelessly for you, while also maintaining their personal health and work hygiene. Please bear with us during this time as we work to ensure that your orders are delivered.
Sincerely yours,
All of us at Redmart
Top photo via RedMart