*Editors Note: Beijing 101 has informed Mothership that this issue has been resolved*

In another case that will make Case very busy, one Susan Koo Moi, 75, told The Straits Times that she was being pressured into signing a $15,600 hair treatment package at Beijing 101.

Armed with a voucher she had purchased from a $50 Beijing 101 booth at Junction 8, she went to the Beijing 101 outlet at Funan in late October with the intention of just spending the voucher.

But there's no such straightforward transaction.

The consultant attending to her repeatedly tried to convince her to purchase a treatment package as it would be cheaper for Koo in the long run.

How cheap? $15,600 cheap.

According to Koo, she did not know that it would cost her that much. She just signed the contract and a staff made a $2,000 NETS transaction and told her to withdraw more money from the ATM to pay for the package but Koo could only draw out $2,000.

Luckily there's the withdrawal limit. Otherwise, Koo would have paid a lot more.

Here's the best part: Koo wasn't given a receipt or a copy of the contract. Heck, even Jover Chew gave written contracts readily.

She only realised her folly the next day when she checked her bank account, which indicated she paid $4,000 in all.

She went back to the outlet to apologise for "mistakenly" signing up for the package but the outlet's staff did not budge. They would only refund her if she produced a doctor's letter stating that she was suffering from dementia.

It was only after knowing that the media has taken an interest in this case that the company called to inform Koo that it would be willing to offer a complete refund but only after she signed certain documents.

According to The Straits Times report:

She has lodged a police report, complained to the Consumers Association of Singapore (Case) and even gone to the Small Claims Tribunal. But she was told her only recourse was a civil suit, as the value of her contract was above the tribunal's $10,000 limit.

To allow customers to mull over the contract, Case runs the CaseTrust accreditation scheme, where firms offer a five-day cooling off period during which consumers can ask for a full refund.

Guess what. Beijing 101 isn't one of the 500 spa and wellness companies that have signed up for this scheme.

According to netizens, this is a common occurrence.

Top photo from here.

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