*Editors Note: Beijing 101 has informed Mothership that this issue has been resolved*

The Consumers Association of Singapore has received 15 complaints against Beijing 101, a company that provides hair consultancy services.

Most of the complaints were about its hard-sell tactics to get consumers to part with their money to buy more hair-related packages, The Straits Times reported on Nov. 15, 2014.

These 15 complaints include the one made by an elderly Singaporean woman, Susan Koo Moi, 75, who was pressured into signing a $15,600 package with Beijing 101 in October 2014.

She had gone to the Funan Mall's outlet to use a $50 voucher but ended up paying $4,000 as a deposit for the package.

She also claimed that the consultant who attended to her repeatedly tried to persuade her to buy a treatment package.

Beijing 101 has so far refrained from speaking to the media nor have they issued any public statements.

To overcome this issue of errant sales tactics, Case's executive director, Seah Seng Choon, has advised consumers to choose from the 500 or so CaseTrust accredited spas as an alternative instead.

Beijing 101 is not accredited by Case. This means that it does not offer consumers the right to ask for a full refund within a five-day cooling-off period.

Consumers are also reminded that they can call the police if they are not allowed to leave the premises.

Exerting undue pressure on a consumer to enter into a transaction is an unfair practice under the Consumer Protection (Fair Trading) Act.

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