Lavastone Steakhouse’s Facebook review page shows why F&B owners should not react to bad reviews
We give this page five stars.
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Just when you think you’ve seen it all, the Internet just keeps on giving.
With a tipoff from a reader who commented on the Crab in da Bag story — whose social media guy responded rather passive-aggressively to a two-star review — we decided to check out Lavastone Steakhouse’s Facebook page, which is also equally allergic to poor reviews.
Oh boy. Where do we start?
1. The owner manning the page is all about getting to the bottom of things. He even demanded a reply and CSI-ed the reviewer months after the incident.
2. Talking about CSI…
After a long explanation and a series of photos of satisfied customers, the owner said this:
So the customer, being a “young man” obviously couldn’t take it lying down.
*Walls of text*… Wait for it…
And the cherry on the cake.
3. Another case of CSI.
4. On another review thread, we concluded that “Lack of manpower. Missing out orders.” must be caused by the Ministry of Manpower and the nation’s gross domestic product.
5. This reviewer discovered the owner’s modus operandi
6. And what’s a review page without some trolling?
Even though there are multiple one and two-star reviews for Lavastone Steakhouse, the overall score is still 4.1 out of 5 stars, according to the Facebook reviews.
The reason is because customers who leave a 5-star review before dining receive a free upgrade to a bigger steak.
Top photo via Lavastone Steakhouse