Singtel apologises for connectivity issues during adjustment period, notes 'different issue' affecting customers on Mar. 23 afternoon

Following recent reports of network disruptions, Singtel users reported issues with its services on Mar. 23, 2026.

According to Downdetector, an online site tracking service outages, there were over 9,000 reports at 3:41pm on Mar. 23.

As of 6:05pm on Mar. 23, checks by Mothership showed that among the most reported problems, 51 per cent of reports were related to broadband internet, 29 per cent were related to mobile internet, and 12 per cent were related to WiFi.

Connectivity issues during initial adjustment period

This comes as Singtel said in a Mar. 23 evening update regarding its network services that "our teams worked diligently to optimise our mobile network performance and addressed all the issues that led to the recent incidents".

It added that it also vigorously further tested its network "over the past three days to ensure stability".

"Customers can be assured that our network services and performance have been stable," it said, apologising for the inconvenience caused as it understands that some customers may have experienced "some connectivity issues" during this initial adjustment period.

Different issue impacting some customers

Singtel added that separately, at 3:45pm on Mar. 23, there was a "different issue impacting some customers".

It said: "Our checks indicate an international traffic optimisation issue which was resolved within 15 minutes.

"Our local network remains stable and is operating as expected."

"Once again, we understand how frustrating it is to experience issues with your mobile and broadband connectivity," Singtel added.

"We're truly sorry for the inconvenience this caused."

Noting that it is aware of some customers "experiencing some connectivity issues", Singtel said its engineers are investigating.

"We'll provide updates shortly," it said.

Top photos via Google Maps, Downdetector