Royal Secrets Wellness customers lose over S$1.045 million, with over 50% aged 46 & above, CASE is deeply concerned

The president of the Consumers Association of Singapore (CASE), Melvin Yong, said CASE is deeply concerned about the large losses suffered by consumers due to the sudden closure of Royal Secrets Wellness beauty salon and spa on Feb. 28, 2026.

In response to Mothership's queries, CASE had said that as at Mar. 5, they had received 15 complaints involving losses of over S$153,000 in un-utilised pre-paid packages due to the spa's sudden closure.

They have now received 137 complaints with losses suffered by consumers amounting to over S$1,045,000.

Over 50 per cent of consumers affected were above the age of 46. The average size of losses was S$6,000, with the largest loss recorded as approximately $50,000.

Spa may have continued collecting prepayments despite being aware of closure

CASE also received feedback from consumers alleging the spa may have continued collecting substantial prepayments from consumers despite being aware of its impending closure.

These concerns have been highlighted to the relevant authorities for investigation.

"Consumers are at risk of prepayment losses when purchasing packages from non-CaseTrust accredited spa and wellness businesses.

This is why we have always advocated for consumers to only purchase from accredited entities that protect prepayments via insurance."

Yong, who is also a Member of Parliament, says he has called for the government to mandate a cooling off period for all companies that collect hefty prepayments.

Image from Yong/FB and Shin Min