S'porean family allegedly finds bed bugs in Legoland M'sia hotel room, staff says it's a 'dried bed bug'

A Singaporean woman's family holiday to Legoland Hotel Malaysia went awry after bed bugs were allegedly found in her hotel room.

Evonne Lim, 38, told Mothership that due to the possibility of a bed bug infestation, for fear of contamination, the family had to leave their luggage behind for sanitisation.

After an inspection, the hotel said no bed bugs were found in the room.

While it apologised to Lim for the situation and offered the family 50 per cent off their stay, the hotel staff also said that the family would have to pay RM800 (S$260) for their luggage to be delivered to Singapore.

This was something Lim found "incredibly upsetting", especially as a frequent guest of Legoland Hotel Malaysia.

Bedbugs

Lim told Mothership that her family visited the theme park five times in 2025 alone.

Recently, the family of four stayed at Legoland Hotel Malaysia from May 8 to 10, 2026.

According to Lim, the holiday was part of her birthday trip with her husband, mother-in-law and six-year-old son.

The family checked into Room 307 at about 4:20pm on May 8. It was a Lego-themed Kingdom room.

The family had also purchased an annual pass for Lim's mother-in-law on May 9.

On May 9, at around 8pm, they allegedly discovered bed bugs on the pull-out bed, caught one, and informed the front desk.

Lim alleged that the staff had initially denied their claims.

After showing the staff the bedbug, they were transferred to Room 252 about 45 minutes later.

Front desk offers 50% discount for second night

The family had to leave most of their possessions in their old room out of fear they were contaminated.

They were told that should a pest control company conduct the sanitisation, the team would take a while to arrive and that treating their belongings would take a few days.

Lim said, "The timeline was very vague. We still had onward travel plans and could not wait for days, so we decided to check out."

"The front desk said we 'enjoyed' a discount of 50 per cent for the last night as we had to move at 8pm plus to a different themed room due to all other rooms were occupied."

The family checked out on May 10 and had to travel without their belongings, which consisted of three hard-shell suitcases, a backpack and a sling bag.

Lim said that as a result, they had to purchase replacements for necessities they left behind just to continue their journey.

"It caused enormous inconvenience, emotional stress, and disruption to our family holiday."

Hotel quotes wrong room number in email

Lim showed Mothership an email dated May 10, where the hotel informed the family that their investigation conducted by the pest control contractor, Ikari Shodoku, found "no evidence of bed bugs was detected in Room 242".

Room 242 was not the room the family stayed in.

"How could we trust the findings if the hotel was referring to the wrong room entirely? We stayed in Room 307.

Although the hotel later apologised and admitted they had referenced the wrong room number, the mistake made us seriously question whether a proper investigation had actually been carried out from the start."

On May 11, hotel staff sent Lim the investigation and treatment reports provided by the pest control contractor.

The family was shocked to find out that a chemical misting treatment was used on their child's belongings and toys during the sanitisation process.

An incident report provided by the pest control firm noted that a misting treatment for bedbugs was applied.

However, Lim alleged that they told the front desk staff specifically not to use chemical methods, as young children frequently touch and put items near their faces and mouths.

Lim said, "Chemical misting was used on our child’s belongings, leaving us worried not only about bed bugs, but also whether these items are even safe for children to continue using."

Lim added that experienced pest control professionals "should know" that high heat or steam treatments are "safer" and "non-toxic" when it comes to handling children's belongings.

'Unable to bear the postage cost for delivery of luggage'

In the same May 11 email, hotel staff apologised for the error in the room number.

"Please accept our sincere apologies for the error in the room number stated earlier. We mistakenly referred to Room 252 - your departure room instead of Room 307."

They claimed that Lim's family had requested for sanitisation of their belongings, and would "arrange for collection once the sanitisation process had been completed".

When Lim opted for delivery of their luggage to Jurong West, where she stayed, hotel staff also said that they were unable to bear the postage cost of RM800 for this.

Lim said:

"After all the distress, inconvenience, and disruption caused to our family, being asked to pay for RM800 courier costs to get our belongings back felt deeply unfair and lacking in empathy."

When Lim took issue with the delivery charge in her reply, the hotel also did not respond for the next five days.

When they eventually replied on May 16, Legoland Hotel Malaysia offered to absorb the RM800 delivery charge.

'Dried bed bug'

In response to Mothership's queries, a spokesperson for Legoland Hotel Malaysia said on May 16 that there were no signs of bedbugs in Room 307 and that all their mattresses were anti-dust-mite.

They also claimed that the bed bug Lim showed staff was a "dried bed bug".

In response to Lim's concerns about the chemical treatment method used to sanitise their belongings, the spokesperson said that they used "a certified chemical with SDS certification", and that it was "well known".

The hotel added they had offered for their own housekeeping team, who are "certified personnel" trained by the local health ministry, to sanitise Lim's room and belongings.

They stated that despite this, Lim insisted for an external pest control team to sanitise the room.

The spokesperson added that Lim was well aware that the pest control's sanitisation process had a "two-to-three-day resting period", and allegedly said that Lim had initially offered to self-collect their belongings after sanitisation.

However, Lim refuted this, sharing that hotel staff gave conflicting instructions on when the pest control team would be done with their sanitisation.

Luggage still in Malaysia

The family's luggage are still with the hotel as of the time of writing, and their delivery to Singapore is scheduled for May 23.

One issue that Lim remains unsatisfied with is the hotel's use of chemical misting.

As such, she plans to buy a steam cleaner to clean her kid's toys herself.

"It's a hassle but I won't let this incident jeopardise my family's health and safety," she said.

Lim told Mothership: "We hope to share our recent experience so that other families are aware of the bed bugs and how this situation was poorly handled by Legoland Hotel, especially with many families heading there with the upcoming school holidays."

"We definitely do not wish any families to experience such distress."