A TikTok video of a Scoot flight stewardess berating a passenger for letting her child stand on the seat while the aircraft was taxiing has gone viral.
The video garnered more than 130,000 views, as of Nov. 3.
@little_jap因孩子在飞机落地滑行期问站起，家长被新加坡空姐教育 你觉得空姐态度怎样？♬ original sound - little jam
The incident
In the video, a Scoot air stewardess can be seen speaking to a passenger in Mandarin.
The offending act — her child standing on the seat — isn't shown in the clip itself, but can be inferred from what the stewardess said.
She asked the passenger: "Do you know how dangerous this is?"
Screenshot from little_jap on TikTok.
The stewardess continued in the video: "I'll have to write a report if anything happens to [your] child. The report is really long. You're the mother, so you should stop your child."
She added: "I was shocked when I saw [what happened] from over there."
In response, the child's mother said: "I'm really sorry".
A Scoot stewardess can be heard berating a passenger in public "You are the mother, you have to stop her!" Screenshot from little_jap on TikTok.
Online users criticise "unprofessional" staff
The video drew mixed reactions from online users.
Although some acknowledged that the stewardess was in the right for addressing a safety hazard, a few asserted that she could have handled the situation better.
Screenshot of comment from little_jap on TikTok.
Screenshot of comment from little_jap on TikTok.
Others felt it was the parent's fault.
Screenshot of comment from little_jap on TikTok.
Screenshot of comment from little_jap on TikTok.
Another group of comments, however, took offence with the Scoot staff's concern with having to write an incident report.
Screenshot of comment from little_jap on TikTok.
Screenshot of comment from little_jap on TikTok.
Footage is from a 2021 flight: Scoot
In response to Mothership's queries, a Scoot spokesperson offered an apology for the cabin crew's behaviour.
However, they also clarified that the footage was from a Scoot flight which operated in August 2021.
The spokesperson also reiterated the airline's safety regulations, but acknowledged that the Scoot staff could have managed the situation differently.
"All passengers are required to be seated and have their seatbelts securely fastened during take-off and landing, and will only be allowed to leave their seats when the seatbelt sign has been turned off."
"We sincerely apologise to our customers for the experience and acknowledge that our cabin crew could have handled the situation better. We will continue to review our processes and training to improve our customers’ experience."
Top image from FlyScoot / Facebook & little_jap on TikTok.