The Infocomm Media Development Authority (IMDA) has suspended Zero Mobile's license to provide Mobile Virtual Network Operator services with immediate effect.
According to IMDA, this is due to Zero Mobile's failure to address outstanding billing disputes with ex-subscribers in spite of IMDA's reminders, following the discontinuation of Zero Mobile's service plans in December 2019.
If Zero Mobile fails to comply with IMDA's direction to all billing disputes, Zero Mobile's license will be cancelled on March 18, 2020.
Ex-subscribers are advised to stop their recurring auto-payment arrangements
IMDA is currently investigating Zero Mobile for contraventions of consumer protection requirements under IMDA's Telecom Competition Code.
They are also working with Zero Mobile to minimise the impact on about 230 ex-subscribers affected by its service cessation, including ensuring the porting of their numbers to existing telcos.
IMDA has also directed Zero Mobile to resolve its billing issues with ex-subscribers, and advises affected ex-subscribers to stop their recurring auto-payment arrangements with Zero Mobile.
According to IMDA, they are currently assisting 12 remaining ex-subscribers with their billing issues.
Top image from IMDA and Zero Mobile's Facebook page.