New LTA webpage with real-time updates on MRT delays to launch on Dec. 13

From 6pm on Dec. 13, the Land Transport Authority (LTA) will be rolling out a new webpage to provide real-time updates of train service status.

The webpage, accessible on mytransport.sg/trainstatus, will be managed by LTA, serving as a centralised platform for information on all MRT and LRT lines.

It will indicate whether services on each line are operating normally or are affected by a service delay.

If there is any service delay, it will be classified into two broad colour-coded categories: minor delay, with a yellow warning symbol, and a major delay, with an orange warning symbol.

Minor delays are those estimated to last under 30 minutes, whereas major delays are estimated to last over 30 minutes.

The webpage will state the stations affected by a delay, along with relevant advisories for commuters to continue using the train service in a minor delay, or consider alternative MRT lines or free bus services in a major one.

Here is a mock-up of how the webpage and its updates will look like.

Assessing a delay

On Dec. 3, LTA explained that this new classification of minor and major delays is in response to feedback that communicating the maximum additional travel time does not accurately reflect the impact on individual commuters.

Such commuters are those unlikely to be affected if train services resumed on time, but made unnecessary or costly detours.

In a Dec. 12 news release, LTA shared about the various factors they consider to assess whether an incident will result in a minor or major delay.

Besides the estimated time needed to resolve an incident, these factors include whether the incident affects a larger sector of the rail network or whether the incident is occurring during peak hours.

When there is a delay, commuters at the affected stations will first be informed about the incident type and advised on what to do, through public address announcements and digital displays.

The same information will then be up as quickly as possible on the new webpage for other commuters.

Why a webpage?

LTA is refining its approach to communicating train status, it said.

The new webpage is an effort to simplify advisories for commuters to help them determine how best to continue their journeys in the event of a delay.

In developing the webpage, LTA also looked at examples from other metro systems around the world.

Those in London and Paris, for instance, similarly provide commuters with a centralised website to check on the real-time operating status, in addition to announcements at affected stations during service delays.

After LTA's webpage is launched, LTA will gather feedback from the public to enhance it as necessary.

The authority is also working with Google Maps and developing other tools to provide real-time, journey-specific information to commuters.

Train punctuality improved

LTA also released its October update of the rail reliability report on Dec. 12.

Overall, MRT train punctuality went up from 99.16 per cent in September to 99.32 per cent in October.

There were no delays exceeding 30 minutes across the MRT network in October 2025, an improvement from two delays in August and September each.

Data on the Thomson-East Coast Line (TEL) was not included in these assessments, but it will start to be published from the November edition, LTA said.

The overall performance for train punctuality on the TEL was high but slightly lower than the other lines.

Over the past 12 months, there were three delays exceeding 30 minutes on the TEL, which were estimated to impact up to 5 per cent of daily passengers along the line on average.

However, as the line is still undergoing construction and extension, LTA said it expects its performance to stabilise and improve after it fully opens in 2026.

Top images from LTA