Tada to improve S$3 cancellation fee & increase cleaning fee compensation for S'pore drivers on Mar. 18

Singapore ride-hailing platform Tada will introduce changes to its cancellation and cleaning fee policies on Mar. 18 from 12pm.

In a Facebook post on Mar. 11, the National Private Hire Vehicles Association (NPHVA) said Tada's drivers will receive S$3 for user-cancelled rides after they have travelled for at least three minutes, and a maximum of S$150 cleaning fee compensation.

The updates came after engagements and meetings with the platform's management, during which NPHVA relayed drivers' feedback from the ground.

Revised cancellation fee

Under the revised cancellation policy, drivers will receive a S$3 compensation if a ride is cancelled after they have been travelling towards the pick-up point for at least three minutes, and are within about 500m of the location.

Drivers currently only receive the S$3 cancellation compensation when a passenger cancels or fails to turn up after the driver has arrived at the pick-up point.

NPHVA said the new rule is a "positive step" towards recognising the effort drivers make when travelling to pick up passengers, only to have the ride cancelled before arrival.

Cleaning fee compensation now capped at S$150

Separately, Tada will also increase the cap for cleaning fee compensation to S$150.

NPHVA said the adjustment "better reflects" prevailing market rates and helps ensure drivers receive more appropriate compensation when incidents requiring vehicle cleaning occur.

The association added that it will continue to raise drivers' concerns with the platform and advocate for improvements to working conditions for private-hire drivers.