Passengers stuck on Vietjet plane in S'pore for over 4 hours with no air-con after flight delayed

Passengers on a Vietjet flight bound for Ho Chi Minh City from Singapore on Nov. 23 were trapped on the plane for four hours with no air-conditioning.

Babies crying, passengers arguing with flight crew

A passenger on flight VJ814 that got delayed posted about the incident on TikTok.

In the 54-second clip, passengers could be seen seated in the dimly lit plane.

Some stood along the aisle, while a woman could be seen shouting in frustration as she approached a cabin crew.

A passenger could be seen using the safety pamphlet as a fan.

According to the TikTok user @qyunhanhh_, there was no air-conditioning on board at the time, and there were babies crying.

The delay, described as a "chaos", lasted over four hours.

"It was one of the most exhausting flight delays I've ever experienced," the user wrote in the captions.

Mothership has reached out to @qyunhanhh_ for more information.

Pilot responsible for flight operation: CAG

In response to Mothership's queries, a spokesperson from Changi Airport Group (CAG) shared that they worked with the airline to provide assistance to passengers.

"Snacks and refreshments were provided to passengers while they were onboard and meals were arranged after embarkation. Accommodation was organised for those who needed it," the spokesperson said.

CAG added that the pilot is "ultimately responsible" for the operation of the flight, taking into consideration various factors, such as the condition of the aircraft, and welfare and safety of the passengers.

No one-size-fits-all protocol for flight delays: CAAS

Sidney Koh, the director of air transport at the Civil Aviation Authority of Singapore (CAAS), told Mothership that flight delays happen for various reasons, including bad weather and different types of technical issues.

"As the reasons vary and the situation is dynamic, there is no stipulated one-size-fits-all protocol on how the delays are to be handled, including whether to deplane and reboard passengers," Koh said.

Depending on the issue and how quickly it can be resolved, airlines, in close consultation with the aircraft engineers and other personnel, would have to assess how best to handle it, he explained.

Mothership has reached out to Vietjet for comment.

Top image via Vietjet, @quynhanhh_/TikTok