Wan Yang customers report losses of over S$904,000 due to chain's closure, CASE gets more than 400 complaints

Customers of massage chain Wan Yang Health Product and Foot Reflexology Centre (Wan Yang) have reported losing over S$904,000 in unused prepaid packages, following the abrupt closure of the business.

This figure is more than 30 times larger than the S$29,000 reported previously.

In response to Mothership's queries, Consumers Association of Singapore (CASE) president Melvin Yong said 439 complaints from affected customers were lodged so far.

Companies now in liquidation

Yong confirmed that all three Wan Yang entities, Wan Yang Holdings, Wan Yang Foot Reflexology Centre and Wan Yang Health Product & Foot Reflexology Centre, have ceased operations since Nov. 21 and are now in the process of being liquidated.

The company has also put forward RSM SG Corporate Advisory as the proposed liquidator.

Formal appointments are expected to be made after a creditors’ meeting scheduled for Dec. 10.

Yong added that CASE has set up a direct communication channel with the proposed liquidators to streamline the handling of consumers’ claims for unutilised prepaid packages.

Affected customers can also approach CASE for help via its hotline at +65  6277 5100 or its website.

Sudden closure

Wan Yang came under the spotlight after abruptly closing all five of its outlets without warning.

Some former employees said they were only informed of the business’ closure on the same day operations ceased.

Top photos via Google Maps