Wan Yang customers lose over S$29,000 in unused packages, 15 complaints sent to CASE

15 complaints have been made following the sudden closure of Singapore massage parlour Wan Yang Health Product and Foot Reflexology Centre (Wan Yang) as at Nov. 23.

In response to Mothership's queries, Consumers Association of Singapore (CASE) president Melvin Yong said on Nov. 24 that customers lost a total of over S$29,000 in unutilised prepaid packages.

CASE has contacted Wan Yang for refund clarification

A notice of Wan Yang's closure was seen pasted outside one of its outlets, indicating that the company has "ceased operations effective immediately and will commence formal liquidation proceedings".

Those with "outstanding matters" are advised to contact liquidators "who will be appointed in due course".

A check on Google Maps also indicate that all outlets have been marked permanently closed, and none of them responded to phone calls.

According to Yong, CASE has contacted the company to "seek clarification" on how it would refund consumers the unutilised amounts of their prepaid packages, and any other remedies.

Other affected customers with such packages with Wan Yang may approach CASE for assistance via its hotline at 62775100, or via its website.

Customers lost S$108,000 to beauty and wellness sector in the first half of 2025

In his statement, Yong said that CASE is "deeply concerned" about the "issue of prepayment losses in the beauty and wellness sector due to sudden business closure".

He highlighted that consumers have reported prepayment losses of S$108,000 against the beauty and wellness sector in the first half of 2025.

This marks a 464 per cent increase from losses of S$19,000 in the first half of 2024.

CASE is calling on the government to implement a mandatory five-day cooling-off period for prepaid beauty and wellness packages, in a bid to curb such losses.

Yong said: "CASE will continue to engage the government and the industry on stronger prepayment measures to protect consumers, including encouraging businesses to keep prepayments in an escrow account so that consumers monies are not unfairly held in the event of a business closure."

Customers also are strongly encouraged to patronise CaseTrust accredited beauty and wellness businesses as they offer prepayment protection for prepaid packages.

Those who patronise accredited businesses also enjoy a five-day cooling-off period, and a stress-free treatment.

Top photos via Google Maps & Consumers Association of Singapore - CASE/Facebook