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Singtel customers get up to S$10 goodwill rebate for March network issues
Some users were informed of the rebate via a text message.
March 31, 2026, 02:41 PM
Singtel users were given up to S$10 in goodwill rebate over a "recent network disruption" on Mar. 31.
This appears to be a reference to the service outages in mid-March.
Meanwhile, users of Gomo, a mobile network operated by Singtel, were given a S$5 goodwill rebate for the same reason.
Users were informed of the rebate via a text message from the network operators.
"We're truly sorry for the recent network issues you faced," the message read.
Users were also told that no action was required and that the rebate would be reflected on their bills within the next one or two billing cycles.
"We will continue to enhance our network and strengthen its resilience. Thanks for your understanding," the message concluded.
Token of appreciation: Singtel
Responding to Mothership's queries, a Singtel spokesperson said, "Singtel deeply regrets the recent incidents and has applied additional network enhancements to improve resilience."
"We are reaching out to affected customers via SMS with a token of appreciation for their patience during this period. This is part of our going efforts to support and reconnect with our customers," they added.
The rebate given to each customer has been assessed based on their services with Singtel, the spokesperson explained.
The spokesperson also said that Singtel customers will only receive SMS notifications from official Singtel channels, and that it will not request any personal or banking details.
Singtel customers are encouraged to verify the authenticity of any communication and contact Singtel directly if unsure.
Prepaid customers will also be given 50GB of data, and they will be progressively informed of this from Apr. 2, 2026, to Apr. 7, 2026, the spokesperson shared.
This will be reflected in the next bill and no action is required on the customer's part.
Connectivity issues
Singtel and Gomo users reported connectivity issues on several days in March.
Singtel's CEO later apologised for the service disruptions.
The network provider clarified that the issues were unrelated.
It further said that "a small number of customers" would continue to experience "brief and intermittent inconveniences" in subsequent days.
This comes as Singtel continues to make system and network adjustments to optimise performance, it said.
Top image via Mothership
