DBS & POSB digital services back to normal after lunchtime disruption

[Update as of Mar. 19: DBS and POSB said their digital services had returned to normal as of 1:19pm. This article has been updated to include the banks’ most recent post.]

Some customers of DBS and POSB reported difficulties accessing digital banking services around lunchtime on Mar. 19, including the inability to log in to the banks’ mobile apps, make payments, or view account balances.

The bank has updated that services have resumed as per normal.

Spike in disruption reports

Checks by Mothership on outage-tracking website Downdetector showed a notice stating that user reports indicated problems with both DBS and POSB.

At around 12.27pm, DBS-related reports had surged to about 1,955 complaints, while POSB reports reached 653 at around 12.29pm.

DBS Bank later said in a 1:57pm update that its digital services, including DBS/POSB digibank mobile and online banking as well as DBS PayLah!, had returned to normal at 1:19pm.

The bank added that it appreciated customers’ patience and apologised for the inconvenience caused.

Problems making payments during lunch hour

Several customers took to DBS and POSB’s Facebook pages to flag problems they encountered while trying to use banking services during the lunch period.

Some said they were unable to access the DBS app, while others reported that PayLah! and PayNow transactions were not going through.

Others said their deposits appeared unavailable or showed zero balances, while some questioned whether card services had also been affected.

Looking into fully recovering services

In a Facebook update on Mar. 19, DBS said it is aware that customers are facing difficulties accessing its digital services.

The banks also said they are "working to fully recover services".

DBS added that they can continue to make payment via DBS/POSB cards, check account balances via ATMs and digiBot, withdraw cash from ATMs, and place trades by contacting their relationship manager.

"Please be assured that your monies and deposits remain safe. We will update you as soon as possible. We are sorry for the inconvenience caused and appreciate your patience and understanding."

As of 1:19pm, digital services have resumed as per normal.

Top images via Google maps, Mothership