Deaf woman, 70, allegedly charged S$9,000 for packages at Bedok salon, only S$50 left in bank account, family files police report

A deaf woman, 70, was allegedly charged over S$9,000 in a month after a beauty salon allegedly swiped her debit card repeatedly.

In a detailed account of the incident on Facebook by the victim's sister, the salon was identified as Di Xin Yan, located at Block 202, Bedok North Street 1.

Incident

The post alleged that a staff member at the shop had taken the victim's bank card to "swipe non-stop", which siphoned the large sum of money.

The victim's bank account was reportedly left with just S$50 following the incident, according to 8world.

"My sister is over 70 years old and deaf [and] trusting [of] people around her," the victim's sister wrote.

Swiped at least 5 times

The victim's family told 8world that the beauty salon's manager had promoted a paid beauty package to the victim, but claimed that her payment was not processed after the first swipe.

They then proceeded to swipe the bank card another "five or six times" without providing any transaction receipts.

In a video uploaded by the victim's sister, she explained via sign language that each swipe depleted about S$500.

She added that she entered the salon while in passing, after being approached by the manager and "heavily promoted" on a certain product.

Following the incident, the family went to the police, who apparently said they were unable to do anything about it.

A photo of the police report posted on Facebook showed that the victim visited the beauty salon at least four times between Nov. 20, 2025 and Dec. 24, 2025, spending more than S$9,000 in total.

On two occasions, she had to withdraw money from an ATM after her card was denied for exceeding the spending limit.

The scams came to light after the family checked the victim's bank account sometime in December 2025, where they found only S$50 left.

They also claimed that the shop refused to refund the full amount, but offered about S$4,000 on Feb. 2 since the victim had already used some of the products.

Salon denied post

According to 8world, the salon refuted the online post, claiming that the victim's family had caused a scene at the shop.

They also denied refusing a refund, but said that the amount the family demanded kept changing.

They said that the victim, whom they communicated with via writing, was typically a happy customer who left satisfied with the service provided.

The salon was reportedly contacted by her family one day and told to stop selling products to her, but they did not expect the matter to blow up online.

When Mothership contacted the salon on Feb. 14, a staff member declined to provide comments.

The Consumers Association of Singapore (CASE) told 8world that between Jan. 1, 2025, and Feb. 8, 2026, it received 11 complaints related to the salon.

Top images via Dawn Tam/Facebook