Singtel TV customers face disruptions on Jan. 18 morning, engineers working on it

Some Singtel TV customers in Singapore experienced connectivity issues on the morning of Sunday (Jan. 18), with users from multiple neighbourhoods reporting that their television services were down.

In a Facebook post on the same day, Singtel said it was “aware that some customers may be experiencing connectivity issues with their Singtel TV services” and apologised for the inconvenience caused.

Singtel statement

Singtel issued several updates on its Facebook page throughout the morning.

In its earliest statement, the telco said engineers were investigating the connectivity issues and advised customers to watch programmes through the Singtel Cast app in the meantime.

At 8:58am, Singtel gave step-by-step instructions for customers trying to access the Cast app, including logging in with a mobile number and verifying through a one-time password (OTP) sent by SMS or email for first-time users.

It said customers could proceed to watch their preferred channels after completing the set-up process.

By 11:05am, Singtel said its engineers were “urgently working to resolve the matter” and again apologised for the inconvenience caused, reiterating that customers could continue watching their favourite channels on the Singtel Cast app.

Comments on Singtel’s Facebook post show users island-wide across Singapore reporting that their Singtel TV or mio TV services were not working.

What customers can do

Singtel has advised affected customers to use the Singtel Cast app as a temporary alternative.

Singtel has not yet given a specific timeline for when normal Singtel TV services will be fully restored, but said its engineers are working urgently to resolve the issue and that further updates will be provided.

Downdetector, a website that tracks service outages, showed 204 reports related to Singtel TV as of 10:41am.

Top photo via Mothership