SIA passenger humiliated after allegedly being exposed in toilet twice due to faulty lock

A Singapore Airlines (SIA) passenger said he was left mortified after the lavatory door on his flight repeatedly swung open due to a faulty lock, exposing him to other passengers on two occasions.

The man had been using the toilet when other passengers accidentally opened the door because the locking mechanism did not secure properly, reported Stomp.

The toilet malfunction

He described the ordeal as humiliating, saying he unsuccessfully attempted to latch the door each time.

He was reportedly using the lavatory when the first passenger pulled the door open, revealing him inside.

Despite trying to be more careful, the same incident allegedly happened again when another traveller attempted to enter.

The man told Stomp that once the door was swung open, it stayed that way unless someone physically shut it.

Cabin crew response

The passenger apparently raised the issue with the cabin crew later.

He claimed that the staff informed him that the toilet door had been experiencing issues on that particular aircraft, though no immediate solution was offered during the flight.

He wondered if his gender contributed to the issue not being taken seriously.

The man told Stomp that the airline responded after he had reached out directly to SIA to inform them of the situation, though he felt their apology was insincere and did little to address his concerns.

"This has inevitably caused me significant embarrassment, indignity and loss of privacy."

SIA statement

In response to queries from Mothership, a SIA spokesperson said the carrier “sincerely apologises” to the passenger for the distress caused by the faulty lavatory door on flight SQ406 from Singapore to Delhi on Nov. 5, 2025.

The spokesperson clarified that the incident took place while the aircraft was still on the ground before it took off.

After the passenger alerted the cabin crew to the malfunction, they apologised, secured the lavatory door and marked it as unserviceable for the rest of the flight to prevent further use.

The door was fixed upon arrival in Delhi and subsequently inspected to ensure that it was in proper working condition.

SIA added that it has been in direct contact with the customer to provide further assistance.

Top images from Unsplash, amstervan/TikTok