Long queues spotted at M'sia Causeway checkpoint after autogate glitch disruption

An autogate glitch has affected Malaysian land checkpoints with Singapore, as well as the terminals of Kuala Lumpur International Airport (KLIA), Malaysian media The Star reported.

Breakdown started on Jul. 18

The breakdown involves more than 200 autogates across the country and started at noon on Jul. 18, Friday.

A Facebook post put up on the Sultan Abu Bakar immigration complex's Facebook page on Jul. 19 said that the autogate system in the immigration hall for bus passengers is experiencing temporary delays.

Meanwhile, photos and videos shared to the Facebook group Woodlands Checkpoint Human Traffic showed long queues at the Sultan Abu Bakar immigration complex.

A security official was quoted by The Star as saying that tens of thousands of people, most of them Singaporean, have been queuing for over four hours to clear immigration.

Malaysian passport holders able to use autogates without issue

Malaysian passport holders are still able to use the autogates without issue, however.

Another photo shared to the Woodlands Checkpoint Human Traffic Facebook showed a sign that had been put up, indicating that the autogate is only available for Malaysians and that the system is down for foreign nationals.

Cause of disruption still unknown

The official was further quoted as saying that the cause of the disruption is still unknown and investigations are being carried out to check for sabotage or hacking.

He added that personnel from the Malaysian People’s Volunteer Corps (Rela) have also been deployed to help cope with the influx of visitors at the two land checkpoints with Singapore.

Contra lanes (a lane of traffic that moves in the opposite direction of surrounding lanes) have also been opened at the bus halls of both land checkpoints.

In the meantime, travellers who are already at the land checkpoints and need to U-turn can approach the Immigration & Checkpoints Authority officers (ICA) for assistance.